Warranty

At Sheerwater Solar, we understand that investing in solar energy is not just about adopting sustainable practices—it’s about securing peace of mind. That’s why we stand firmly behind the quality and reliability of our products and services, offering comprehensive warranties designed to protect your investment for years to come.

Please see below for a breakdown of our warranty policy:

• All goods supplied are guaranteed by their manufacturer. Each item’s warranty information varies, but details are contained herein by admission of manufacturer datasheets.
• Any product damaged by Sheerwater Solar Ltd during the installation shall be replaced free of charge.
• We guarantee our workmanship, separate to goods supplied manufacturer warranties, for 2 years from the date of installation.
• This workmanship warranty will be transferable, without charge, to the new legal owner of the property if it is sold during the warranty period. We recommend updating Sheerwater Solar Ltd on 01932627555 with the new details of the property owner.
• As members of RECC we are required to have arrangements in place so that your workmanship warranty from Sheerwater Solar Ltd will still be honoured, should Sheerwater Solar Ltd cease to trade and not be in a position to honour this warranty.
• Our workmanship warranty is insured with IWA. You will receive an individual policy document confirming the details of the workmanship warranty insurance.
• Where there is a need to claim on a manufacturer’s warranty within the first 2 years of installation, we will make the claim from the manufacturer on your behalf under the manufacturers’ standard terms and conditions.

Our Warranty and Workmanship Guarantee (The Small Print)

The Warranty sets out the terms upon which Sheerwater Solar Ltd offers warranty cover for the products they supply to its Customers, and for the installation services provided by us and our installers. Terms defined in Sheerwater Solar Ltd’s Terms and Conditions bear the same meaning when used in this warranty. Your attention is drawn to the Terms and Conditions attached, which includes provisions relevant to the warranty set out below.

1. Installation Services
We will warrant to you that the Installation Services will be performed by appropriately qualified and trained installers using reasonable care and skill, to such high standard of quality as it is reasonable for you to expect. The Warranty Period for the Installation Services shall be 2 years from the completion of the Installation Services.

2. Installation Services
2.1 If you make a valid claim about our service in accordance with the Terms and Conditions, Sheerwater Solar Ltd may arrange for the relevant Products to be reinstalled by any of our Registered or approved Installers. Alternatively, we will refund you the charge for the relevant part of the Installation Service (or a proportionate part of such charge).

3. Exceptions
3.1 This Warranty will only apply:

• If the Product has been installed by a Sheerwater Solar Ltd Registered Installer and has been correctly used and maintained throughout the Workmanship Warranty Period.
• If you have informed Sheerwater Solar Ltd of the alleged defect within the Warranty Period and within a reasonable period of discovery.
• No work has been carried out by any other party other than Sheerwater Solar Ltd.

4. General Conditions
4.1 You will promptly provide all information and support including access to site and services reasonably necessary to enable us to evaluate any alleged defect and to perform its obligations under this Warranty.
4.2 You agree that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the Products are reasonable, are fit for purpose and will be properly used and provided.

5. Expertise
5.1 Any dispute as to whether a defect is covered by this warranty shall be immediately referred at the request of either party to the complaints service as detailed in the Terms and Conditions.

6. Third Party Rights
6.1 When Sheerwater Solar Ltd has installed a system in a property that is sold within the Warranty Period, the Warranty will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party.

7. Law
This warranty is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.

8. Manufacturer’s Product Warranty
Most Products supplied by us come with the benefit of a manufacturer’s product guarantee. Where a claim is made to Sheerwater Solar Ltd by you, in respect of any of the Products in accordance with the Terms and Conditions, Sheerwater Solar Ltd will liaise with the manufacturer and use all reasonable endeavours to secure a replacement of the Product or the part in question. Alternatively, we will refund the price of the Product OR a proportionate part of the price.

This warranty does not replace or limit your legal rights to bring a claim to Sheerwater Solar Ltd as the retailer of the goods supplied.